The purpose of this exams policy is: 

to ensure the planning and management of exams is conducted efficiently and in the best  interests of candidates; 

to ensure the operation of an efficient exams system with clear guidelines for all relevant  staff. 

It is the responsibility of everyone involved in the School's exam processes to read, understand and implement this policy. 

The exams policy will be reviewed every year by the School

Exam responsibilities 

The Managing Director

has overall responsibility for the school/college as an exams centre and advises on  appeals and re-marks.  

is responsible for reporting all suspected or actual incidents of malpractice  there should be a special policy on malpractice in examinations and assessmentsSets up an exams committee comprising of management and staff. 

Exams Committee

manages the administration of internal exams. 

advises the management team, subject and class trainers, and other relevant support  staff on annual exams timetables and procedures.  

oversees the production and distribution, to all staff and candidates, of an annual  calendar for all exams in which candidates will be involved and communicates regularly  with staff concerning imminent deadlines.  

ensures that candidates and their parents are informed of and understand those aspects  of the exams timetable that will affect them.  

checks with teaching staff that the necessary coursework and/or controlled assessments  are completed on time and in accordance with NAQAA guidelines. 

maintains systems and processes to support the timely entry of candidates for their  exams. 

receives, checks and stores securely all exam papers and completed scripts and ensures  that scripts are dispatched as per the guidelines.  

administers access arrangements and makes applications for special consideration. identifies and manages exam timetable clashes.  

ensures candidates' coursework / controlled assessment marks are submitted, and any  other material required by the appropriate awarding bodies correctly and on schedule. tracks, dispatches, and stores returned coursework / controlled assessments. arranges for dissemination of exam results and (certificates) to candidates and any post results service requests.  

Director of Training is responsible for: 

guidance and pastoral oversight of candidates who are unsure about exams entries or  amendments to entries.  

accurate completion of entry and all other mark sheets and adherence to deadlines as  set by the exams committee.  

accurate completion of coursework / controlled assessment mark sheets and declaration  sheets.  

decisions on post-results procedures.  

Trainers are responsible for: 

supplying information on entries, coursework and controlled assessments as required by  the Director of Training and/or exams committee.  

Lead invigilator/invigilators are responsible for: 

assisting the exams committee in the efficient running of exams according to NAQAA regulations. 

collection of exam papers and other material from the exams office before the start of the  exam.  

collection of all exam papers in the correct order at the end of the exam and ensuring  their return to the exams office. 

Candidates are responsible for: 

confirmation and signing of entries.  

understanding coursework / controlled assessment regulations and signing a declaration  that authenticates the coursework as their own. 

ensuring they conduct themselves in all exams according to the School code of conduct  and NAQAA regulations.  

Exam timetables 

Once confirmed, the exams committee will circulate the exam timetables for internal exams at a  specified date before each series begins. 

The final exams timetable must be published at least a week before the first paper.  Entries, entry details and late entries 

Candidates or parents/guardians cannot request a subject entry, change of level or withdrawal. The School does not accept entries from private candidates. 

The School does not act as an exams centre for other organisations. 

Exam fees 

Candidates or departments will not be charged for changes or withdrawals made by the proper  procedures or alterations arising from administrative processes provided these are made within  the time allowed by the relevant bodies.

The exams committee will publish the deadline for actions well in advance for each exams  series.  

Contingency planning 

Contingency planning for exams administration is the responsibility of the Director of Training in  collaboration with the Managing Director. 

Contingency plans are available via email, noticeboard, briefing meetings, internal post, the  school intranet and are in line with the guidance provided by relevant bodies.  


The Managing Director in consultation with the Exams Committee is responsible for  investigating suspected malpractice. 

Exam days 

The exams committee will book all exam rooms after liaising with other users and make the  question papers, other exam stationery and materials available for the invigilator. 

Site management staff is responsible for setting up the allocated rooms, and will be advised of  requirements in advance. 

Subject trainers may be present at the start of the exam to assist with identification of  candidates. Any staff present must be in accordance with the rules defined the School and  NAQAA guidelines.  

In practical exams, subject teachers’ availability will be in accordance with School  regulations/requirements.  

Exam papers must not be read by subject teachers or removed from the exam room before the  end of a session. Papers will be distributed to trainers in accordance with School regulations. 

After an exam, the exams officer will arrange for the safe dispatch of completed examination  scripts. 


All candidates should be seated at least 15 minutes before the start of any paper. No candidates are allowed in the examination hall after the start of any paper. Candidates 

The exams committee will provide written information to candidates in advance of each exam  series. A formal briefing session for candidates may be given where and when necessary.

The School's code of conduct, rules on acceptable dress and behaviour apply at all times including exams. Candidates' personal belongings remain their own responsibility and the  School accepts no liability for their loss or damage. 

In an exam room candidates must not have access to items other than those clearly allowed in  the instructions on the question paper, the stationery list, or the specification for that subject.  This is particularly true of mobile phones and other electronic communication or storage devices  with text or digital facilities. Any precluded items must not be taken into an exam room. 

Disruptive candidates are dealt with in accordance with School regulations and NAQAA guidelines. Candidates are expected to stay for at least half of the full exam time. 


Candidates who are aggrieved should first consult with the subject trainer. If they are  dissatisfied, they can file complains alongside the relevant examination scripts to the Director of  Training for redress. And if they are not satisfied, they can send the complaint to the Managing  Director. Where a complaint is against the Managing Director, candidates can file reports to the  Director of Training.  

Note: candidates who leave an exam room must be accompanied by an appropriate member of  staff at all times. 

The Exams Committee is responsible for handling late or absent candidates on exam day. Special consideration 

Should a candidate be unable to attend an exam because of illness, suffer bereavement or  other trauma, be ill or otherwise disadvantaged or disturbed during an exam, then it is the  candidate's responsibility to alert the School to that effect. 

The candidate must support any special consideration claim with appropriate evidence within three days of the missed exam.  

The exams committee will make a special consideration for application within 2 weeks of the  missed exam for a resit of the examination.

It is a student’s obligation to make arrangements at the beginning of a programme of study to pay all tuition fees, as stated in the admission letter.
The Media Academy reserves the right to apply sanctions to those students who persistently refuse or fail to pay tuition fees in accordance with the MAJaC’s standard payment policy.

Such sanctions may include the withdrawal of access to special facilities such as computer labs, radio/TV studios, the removal of access to ICT services, the withholding of transcripts, and ultimately withdrawal from your programme of study.
Any student with a tuition fee debt to the Academy will not be permitted to register for another of their programme of study, and or any new programme, until the debt has been paid in full, or a repayment schedule that is satisfactory to the Academy has been agreed.
Students with debt at the end of their programme of study will not be allowed to attend the graduation ceremony, and certification will be withheld until the said debt is paid in full.
The Academy reserves the right to pursue outstanding tuition fees via debt collection agencies, and may use legal proceedings in severe cases.

Tuition Fee – Refunds

If a student takes leave of absence or withdraws from their programme before completion, they may be entitled to a refund of tuition fees if they have paid all (or a proportion) of the fee themselves.
When a student leaves their programme, expected tuition fees will be recalculated dependent on the type of programme the student was attending, and the formal date the student left the course.
Students should request refunds in writing, and ensure they have returned all properties of the Academy that they may possess.
Refunds will only be made to the same payee or account as the original payment, and usually by the same payment method.

Sponsored Students

Refunds are only made to sponsors at the request of the sponsor, and are calculated in identical fashion to a student refund as stated above.
Where a sponsor has contributed a proportion of the fee, any refund will be made to the student in the first instance (until the refund exceeds the student’s personal payment) unless the sponsor has specified that they will pay a percentage of any fees due.

Refund Schedule

If a student withdraws from their programme, or goes on a period of ‘leave of absence’, their tuition fees will be recalculated on the following basis:
All students [foundation, certificate, diploma & advanced diploma]
Fees will be charged on a 25%, 25%, 50%, 50% basis, based on the start date of a programme. If the student withdrawal date is disputed, then the last recorded date on which the Academy resources or facilities were used will be taken as the date of withdrawal.

Quality Policy for MAJaC 
The Media Academy for Journalism and Communication (MAJaC) provides broad-based, high-quality professional training in journalism and communication. 
The Academy works towards meeting all defined requirements for quality standards including meeting its obligation to clients and providing conducive  learning and training environment.  
MAJaC strives to meet all the statutory, regulatory and ISO 9001:2015  requirements and satisfy the industry needs. The Academy continually improves the effectiveness of our quality management system.  
The Quality Management Team in collaboration with the Board and relevant  stakeholders shall periodically review and revise the quality policy to ensure the  continual quality improvement and the effective utilization of the Academy  resources. 
This Quality Policy will be effectively communicated to all staff, students and  board members in a language they understand 

Goal 1. Graduating students who are ready for the labour market 
Goal 2. Providing professional training for media and communication professionals Goal 3. Meeting our obligation to clients 
Goal 4. Providing conducive environment for teaching and learning  
Goal 5. Meeting NAQAA approved quality standards 
Goal 6. Developing and implementing a Quality Management System (QMS)
Goal 7. Meeting ISO 9001:2015 standards 
Goal 8. Satisfying the industry needs 
Goal 9. Continual improvement of QMS 
Goal 10. Periodic review of the quality policy by management 
Goal 11. Ensure effective utilization of resources 
Goal 12. To effectively communicate the policy within the institution  

Adopted by the students, staff, management and board of MAJaC on the 10th of  August, 2018 (at Football Hotel, Old Yundum)